Felicitations offers a variety of services. These include:

• custom designed and printed stationery for any occasion;
• pre-designed stationery for quick turnaround;
• graphic design
• laser cutting & engraving on card, acrylic, wood, glass and other substrates
• colour and black & white printing & finishing service on our range of specialty card stocks;
• papers, envelopes & accessories to make your own stationery;
• advice & guidance;
• photocopying;

• You can see an overview of our stationery on our website gallery, Instagram or Pinterest and, of course, you are more than welcome to pop in personally to our studio and store located in Osborne Park anytime; a car park is just outside the main entrance for your convenience.

• Monday to Friday 10.00am to 5.30pm
• Saturday 10.00am to 5.30pm
• Closed Sunday and long weekends

• Appointment is not necessary. Feel free to pop in anytime during our working hours.

• During an in-store consultation, we will provide you with a detailed, written quote for stationery and can usually tailor a package to suit your requirements;
• Clients are encouraged to bring extra information to the consultation that may assist us in creating appropriate, unique stationery for your occasion (e.g. colours, themes, photographs, etc);
• During the consultation we will discuss colours, styles, fonts, paper stocks & materials and any other details relevant to the design process and browse our catalogue of examples;
• Email or phone quotes are estimates only.

• Written quotes are valid for 30 days but unless our prices have changed it is probably still current.

• To get the creative process started we require a deposit of 30% of the total cost and full contact details of the client;
• We also require full details of the event for formatting purposes (i.e. hosts’ names, dates, times, venues;
• Guest name printing is included in the price of invitations and place cards when a custom stationery package is being booked;
• Prices include envelopes and sticker seals for invitations and thank you cards;
• We can print guests’ addresses on envelopes and this may incur extra cost;
• Felicitations does not require a minimum order;
• We recommend that you book stationery at least 2 months before you would like to collect it.

• To get the creative process started we require a deposit of 30% of the total cost and your full contact details;
• We can take a deposit over the phone or via direct credit to our account. We then require the event details and a bit of a design brief from you (colour, graphics, font styles, etc);
• We can do the artwork liaison process via email.

• In some instances we may be able to “rush” your order through but this will incur a rush fee.

• We endeavour to provide you with a first pdf draft within 4-5 working days of receiving your booking confirmation, details & deposit;
• Drafts are sent via email;
• Clients are asked to provide us with feedback as quickly as possible concerning the artwork and any changes, alterations & corrections required. The speed of your feedback will affect turnaround times greatly;
• We encourage clients to be as specific as possible with alterations and will provide you with a fresh, amended draft within 3 working days of receiving your request;
• The artwork & setup fee allows up to 8 revisions of the artwork in the draft stage (not including initial setup draft) and any additional drafts required will incur further charges at a rate of $99 per hour;
• On approval of a custom design, a colour proof of the stationery will be sent, along with a “Proof & Print Checklist” to be completed by the client (no colour sample for pre-designed stationery);
• No responsibility is taken by Felicitations for errors in typesetting. Clients are responsible for checking that all spelling and details are correct on the drafts provided;
• Any amendments once the client has finally approved the text and layout details will incur costs;
• Any reprinting of work after a client has signed off and submitted the “Proof and Print Checklist” will be done at the client’s expense.

• In most cases, yes! If you provide a swatch we will attempt to match the colour as closely as possible but clients should be aware that it is not always possible to recreate colours exactly;
• Clients should note that viewing of colour on monitors may not be an accurate representation of the final printed product;
• For customised work, Felicitations will provide a colour sample for approval by the client prior to the final printing commencing (does not apply to pre-designed stationery);
• No colour sample is provided for “Pre-designed” stationery. A client is welcome to visit the store and view a printed version in our folios;
• Colour samples are usually posted to the client but upon request may be viewed in the store.

• We will only print what you order via your Checklist, so we do recommend that you finalize your guest list and then order a few spares. Don’t forget that generally the number of guests attending is not the number of invites you need – usually it is around half once you take into account couples and families.

• On most customized jobs, yes.
• It is charged to cover time spent in client consultation, artwork & design process (up to eight revisions of drafts), colour samples & final print run;
• All artwork created (including embossing plates) remains the property of Felicitations and may not be reproduced in any form without written consent by Felicitations.

• Usually at collection in our store;
• All accounts must be finalised (for work completed) before stationery is released;
• A non-refundable deposit of 30% may be taken for items of stationery required to be printed at a later date (e.g. menus, place cards, seating plan).

• An appropriate turnaround time will be provided to clients at the time of booking and will vary, however the standard turnaround time is 4-5 weeks.

• No. All copyright is owned and reserved by Felicitations. All work is unique to Felicitations and may not be reproduced or reprinted without written consent from Felicitations. It is an offence to steal any design, in whole or part, created by Felicitations;
• If you would like us to do design only, you need to let us know when booking. This way we can charge accordingly and provide you with a print ready, high res file;
• All design work remains the property of Felicitations at all times.

• Felicitations reserves the right to use any artwork or stationery suite in future advertising or promotions – this includes our website, Facebook, Instagram, Pinterest or any other social media;
• All care is taken not to release any sensitive or personal information.

• As a design credit our logo will appear on all stationery suites;
• It will be incorporated on the stationery and care will be taken to locate it so as not to detract from design.

• You can supply images to Felicitations (in the highest resolution possible) via email, on disk or as an image for scanning;
• When supplying an image for reproduction on stationery, you will be required to complete our “photo copyright form” found in the “help sheets” section of our website. If booking in store, you will be provided with a form to complete and return to us at the time of booking;
• Felicitations takes no responsibility for the printed quality of images provided at low resolution.

• Yes but it will incur postage and handling costs:

Postage and handling costs include:

• Processing the transaction;
• Gathering your order;
• Packing;
• Bubble wrap, if required;
• Tough bag, if required;
• Labels;
• Postage costs;
• Taking your order to the post office;
• Liaising with customers by email.

• We take great care to package your parcel as thoroughly as possible to avoid damage in the post;
• Felicitations takes no responsibility for third party damage once your order has left our store;
• Felicitations provides this service as a convenience to their customers, it is a non-profit exercise.